FAQ
Answers to common questions about high&gogo Story, orders and delivery.
About high&gogo Story
Who is high&gogo Story for?
high&gogo Story is a milk-based nutritional drink made for school-going children aged 5 to 14.
How do I prepare it?
Add one sachet (17 g) to 250 ml of warm water (about 40°C) and stir until dissolved. Drink it within one hour of preparing.
How many sachets should my child have each day?
One sachet a day. One box of 15 sachets lasts 15 days, so two boxes cover about a month.
Where is it made?
high&gogo Story is made in Denmark, at our own factory in Hundested, with a world class production heritage since 1977 and proudly certified to FSSC 22000 for food safety. Every batch is air-flown to Singapore to preserve product integrity and freshness.
What is CBP?
Colostrum Basic Protein (CBP) is extracted from cows’ colostrum collected within the first 48 to 72 hours after calving. Around 2,500 litres of colostrum yield just 1 kg of CBP. CBP was the key ingredient of a growth-promotion food composition patent registered in Korea (KR100509681B1), China (ZL200580049842.5) and Australia (AU2005332128B2), and it is an ingredient pre-approved by the Singapore Food Agency (SFA).
Is it organic?
More than 96% of the listed ingredients of each sachet is organic, including organic whole milk from Nordic Europe.
Does it contain vegetable oil or sweeteners?
No vegetable oil is added. The only fat comes from whole milk. No artificial sweeteners are added. The 6.1 g of sugar in each sachet is lactose, which occurs naturally in milk.
How many calories are in one sachet?
84 kcal per sachet.
Does it contain allergens?
Yes. It contains milk and milk products, including lactose. If your child has a milk allergy or lactose intolerance, please speak to your doctor before use.
Is it Halal-certified?
high&gogo Story is not Halal-certified at this time.
Orders and delivery
Where can I buy high&gogo Story?
Right here on highandgogo.com, and at Watsons stores across Singapore. See Where to Buy for the store list.
How much is delivery?
Delivery is free for all orders in Singapore. The estimated delivery time is shown at checkout.
Do you offer bundles?
Yes. 2-box, 3-box, 4-box and 5+1 bundles are available at a lower price per box. See Shop for current prices.
Which payment methods do you accept?
Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and WeChat Pay.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please email denpssg@denps.com as soon as possible.
What is your return policy?
Please see our Refund policy.